Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at reflexandco01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reflexandco01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at reflexandco01@gmail.com.

Return & Refund Policy

At ReFLeXCo, we carefully inspect and prepare every piece before it is shipped. Since many of our products are thrifted, pre-owned, vintage, export-surplus, restored, or one-of-one pieces, each item may have its own unique characteristics.

We want you to shop with confidence, while also keeping our return process fair and sustainable.

1. Return Eligibility

A return may be accepted if:

You received the wrong product.
You received the wrong size due to an error on our part.
The product received is significantly different from the product description or photographs.
The product has a major undisclosed defect.
The product was damaged during shipping, subject to verification.
The product received is materially different from what was ordered.

Any defect or imperfection that was clearly disclosed in the product description or shown in the product photographs will generally not qualify as a return reason.

2. Return Conditions

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused and unworn.
The product must not have been washed, altered, repaired, dyed, ironed or otherwise modified after delivery.
Original tags, labels and packaging should remain intact wherever applicable.
The product must be returned in the same condition in which it was received.
Any accessories supplied with the product must also be returned.

ReFLeXCo reserves the right to reject a return if the product shows signs of use, damage, alteration, washing, stains, odour or any other change after delivery.

3. One-of-One & Thrift Products

Many ReFLeXCo products may be individually sourced and available in limited quantities.

Because of this:

Size exchanges may not always be possible.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution, depending on the circumstances.

Minor variations in colour, texture, fading, stitching or appearance may occur in pre-owned, vintage or restored garments and will not automatically qualify as defects.

4. How to Request a Return

To request a return, contact us through our official customer support channel with:

Order number
Customer name
Product name
Reason for return
Clear photographs of the product
Unboxing video, where available

For damaged or incorrect orders, photographs/videos may be required to verify the issue.

Our team will review the request and inform you whether the return is approved.

Please do not send any product back before receiving return instructions from ReFLeXCo.

5. Return Shipping

If the return is due to an error on our part, such as:

Wrong product
Wrong item shipped
Major undisclosed defect
Product damaged in transit

ReFLeXCo may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, return shipping costs may be borne by the customer.

6. Refunds

Once the returned product reaches us, it will undergo a quality inspection.

If the return is approved, the applicable refund will be processed after verification.

Refunds will generally be issued to the original payment method, where technically possible.

Depending on the payment provider or bank, the amount may take additional business days to appear in the customer's account.

7. Refund Amount

Where a full refund is approved, ReFLeXCo will refund the eligible amount paid for the returned product.

Shipping charges may not be refundable unless the return is the result of an error attributable to ReFLeXCo or applicable law requires otherwise.

Any promotional discount, coupon, cashback or offer applied to the order may affect the final refund amount.

8. Non-Returnable Products

Returns may not be accepted for:

Products marked Final Sale
Products clearly described as having specific defects or imperfections
Products that have been worn
Products that have been washed
Products that have been altered or modified
Products damaged after delivery due to customer handling
Products with missing or removed tags where tags were originally supplied
Products returned outside the applicable return period
Products showing stains, odour, pet hair or other signs of use after delivery

Certain hygiene-sensitive products may also be non-returnable.

9. Wrong Size / Change of Mind

Please check the size chart and product measurements carefully before placing an order.

Because many ReFLeXCo pieces are individually sourced, we cannot guarantee availability of another size.

A return or exchange due solely to:

Change of mind
Personal preference
Different fit than expected
Not liking the colour/style after delivery

may not be accepted unless specifically permitted for that product.

10. Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible and preferably within 48 hours of delivery.

Please retain:

Product packaging
Shipping label
Product
Any damaged packaging

Until the issue has been resolved.

We may request photographs or an unboxing video to investigate the matter.

11. Refund After Return Inspection

Submitting a return request does not automatically guarantee a refund.

The returned product must pass our inspection.

If the product is returned in a condition that does not comply with this policy, ReFLeXCo may reject the return or adjust/refuse the refund, subject to applicable law.

12. Fraudulent or Abusive Returns

ReFLeXCo reserves the right to investigate suspicious return activity.

This may include:

Returning a different product
Returning a used product
Deliberately damaging a product
Repeatedly abusing the return system
False claims regarding missing or damaged products

Orders or accounts involved in suspected fraudulent activity may be restricted or cancelled, subject to applicable law.

13. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.