Shipping policy

Shipping Policy

 

At ReFLeXCo, every order is carefully checked, packed and prepared before it leaves our hands.

This Shipping Policy explains how we process, dispatch and deliver your ReFLeXCo orders.

1. Shipping Availability

ReFLeXCo currently ships orders within India.

Shipping availability may vary depending on the delivery location and courier service coverage.

If we are unable to deliver to a particular location, we will contact you using the information provided with your order.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing includes:

Order confirmation → Inventory verification → Quality check → Packing → Shipping

Because some ReFLeXCo pieces are individually sourced and one-of-one, we perform a final inventory and quality check before dispatch.

Orders may take longer to process during:

  • New product drops

  • Sales and promotional periods

  • Holidays

  • High-volume periods

  • Unexpected operational disruptions

3. Delivery Timeline

After dispatch, delivery generally takes approximately:

Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on the courier, destination, weather, holidays, local conditions and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

ReFLeXCo may occasionally offer:

  • Free shipping

  • Promotional shipping

  • Minimum-order free shipping

  • Limited-time delivery offers

The shipping charge applicable to your order will be the amount shown during checkout.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.

You can use the provided tracking information to follow your shipment through the applicable courier service.

Tracking updates may take some time to appear after the package has been handed over to the courier.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery information.

Please carefully check:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Phone number

ReFLeXCo is not responsible for delivery failures or delays caused by incorrect, incomplete or outdated information provided by the customer.

If you notice an error in your delivery address, contact us as soon as possible.

We will try to update the address before dispatch, but an address change cannot be guaranteed once an order has been shipped.

7. Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

If delivery fails because:

  • The customer is unavailable

  • The address is incorrect

  • The customer refuses the package

  • The customer does not respond to the courier

  • The customer fails to collect the shipment

the order may be returned to ReFLeXCo.

Additional shipping charges may apply if the customer requests the order to be shipped again.

8. Delayed Shipments

While we work with shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Weather conditions

  • Public holidays

  • Courier network issues

  • Transportation delays

  • Address verification

  • Remote-area delivery

  • Natural disasters

  • Government restrictions

  • Operational disruptions

  • Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

However, if a shipment appears significantly delayed or lost, please contact us so that we can investigate it with the courier.

9. Lost Shipments

If your order appears to be lost in transit, please contact ReFLeXCo.

We may initiate an investigation with the relevant courier partner.

Depending on the outcome of the investigation, we may provide an appropriate resolution, which may include:

  • Replacement, where available

  • Store credit

  • Refund

The resolution will depend on the circumstances and applicable law.

For one-of-one products, replacement may not be possible.

10. Damaged Packages

If your package appears visibly damaged when delivered, please:

  1. Photograph the package before opening it.

  2. Record the condition of the packaging.

  3. Record an unboxing video where possible.

  4. Contact ReFLeXCo as soon as possible.

  5. Keep the packaging and product until the matter is resolved.

For damaged products, photographs/videos may be requested to assist with our investigation.

11. Wrong or Missing Items

If you receive:

  • The wrong product

  • A different size from what you ordered

  • A missing item

  • A product materially different from your order

please contact us as soon as possible.

We may request your:

  • Order number

  • Photographs

  • Package photographs

  • Shipping label

  • Unboxing video, where available

Once verified, ReFLeXCo will provide an appropriate resolution in accordance with our Return & Refund Policy.

12. International Shipping

At present, ReFLeXCo does not guarantee international shipping.

If international shipping becomes available in the future, applicable:

  • Shipping charges

  • Customs duties

  • Import taxes

  • Local charges

  • Delivery restrictions

will be communicated where applicable.

Unless expressly stated otherwise, customs duties and import charges are the responsibility of the customer.

13. Cash on Delivery

Where Cash on Delivery (COD) is offered, availability may depend on the customer's location, order value, product category and courier service.

ReFLeXCo may restrict or disable COD for certain orders or locations.

Repeated refusal of COD orders may result in COD being unavailable for future purchases, subject to applicable law.

14. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible only before the order enters processing, packing or dispatch.

Once an order has been shipped, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.

15. Multiple Products in One Order

Where an order contains multiple products, ReFLeXCo may ship the products together or separately depending on inventory, warehouse operations and logistics.

If products are shipped separately, you may receive separate tracking information.

16. One-of-One & Limited Products

Some ReFLeXCo products are unique, individually sourced or available in very limited quantities.

If an unexpected inventory issue occurs before dispatch, we may contact you to provide an appropriate resolution.

Where the exact product cannot be supplied, we may offer a refund or another available option.

17. Delivery Confirmation

A shipment may be considered delivered once the courier partner records the package as delivered to the provided delivery address.

If you believe your order was incorrectly marked as delivered, contact ReFLeXCo as soon as possible so that we can investigate with the courier.

18. Shipping & Returns

Shipping and return procedures are separate.

For information regarding eligible returns, exchanges and refunds, please refer to our Return & Refund Policy.

19. Contact Us

For questions regarding shipping, tracking or delivery, please contact ReFLeXCo through the official contact information provided on our website.

Please include your order number whenever contacting us regarding an existing order.

ReFLeXCo

Email - reflexandco01@gmail.com

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